Frequently Asked Questions
Do you ship internationally?
Yes we ship worldwide. We offer free shipping within Australia and all international shipping costs are calculated at checkout.
Are all your prices in Australian Dollars?
Yes, all of our prices are in AUD.
How long does delivery take?
For all orders within Australia, we suggest allowing two weeks between placing your order and delivery to allow for the personalisation and shipping of your dogs new products. For all pre-orders please refer to the given timeline in the product description.
Can I have a name that is more than ten letters long embroidered on the bed?
As a rule, unfortunately not, however please reach out to us at firstname.lastname@example.org as we are happy to discuss options and see what we can do.
Do all your dog beds come with the pillows?
All of our personalised dog beds come with two show pillows, one of which is embroidered. Our range of dog mats do not come with pillows and we do not sell the pillows separately.
Which size pet bed should I buy for my dog?
Due to a large variation of sizes within and between breeds, we encourage our customers to use the following measurements to decide what size bed is best for their pet.
The small size is:
- Outer Measurements - Width: 60cm, Depth: 55cm, Height: 20cm and Opening Height:15cm
- Inner Measurements - Width: 38cm and Depth: 35cm*
The medium size is:
- Outer Measurements - Width: 80cm, Depth: 65cm, Height: 27cm and Opening Height: 20cm
- Inner Measurements - Width: 55cm and Depth: 40cm*
The large size is:
- Outer Measurements - Width: 96cm, Depth: 80cm, Height: 27cm and Opening Height: 20cm
- Inner Measurements - Width: 70cm and Depth: 54cm*
*Please note that the size is approximate as this is a soft product.
What if I want the embroidery to be a different colour?
If you would like the embroidery on your personalised product to be a different colour please email us at email@example.com and we will do our very best to accommodate your request.
Can I order a plain dog bed with no embroidery?
Yes. Our brand is built around the beds being beautifully personalised but if you would like a plain one please email us at firstname.lastname@example.org
Why do you not offer returns if I change my mind?
All of the beds are individually embroidered with the name of your pet, and this means the beds cannot be returned if you change your mind. Please see our full returns policy for more details.
What happens if my dog chews their new bed?
We have taken measures to try to prevent our dog beds from being easily chewed, such as invisible zippers. It is important to remember that when it comes to dogs, northing is indestructible! Try to ensure that your dog always has access to approved chew toys so they don’t feel the need to chew on their beautiful new bed.
Are our personalised dog products washable?
Yes all of our products are washable! All of the bed’s covers are removable and cold machine washable. Please refer to the care label on each product prior to washing.
Are the pet beds flea proof?
Our beds are not treated with any chemicals to protect from fleas. We have made all of the covers washable so that they can regularly be washed to prevent fleas from breeding.
Can I place the dog bed next to my fireplace?
No, please keep your Bailey’s bed away from fire.
Does the dog come with the bed?
No, she does not, but you can be happy in knowing she has tried and tested all of the different beds and sealed them with her paw of approval.