FAQs

Do you ship internationally?

Please email us and we will happily provide a quote. 

How long does delivery take?

For a normal order please allow two weeks for the embroidery and shipping. For pre-orders please allow three weeks.

Can I have a name that is more than ten letters long embroidered on the bed?

As a rule, unfortunately not, but we are happy to discuss options and see what we can do.

Do all beds come with the pillows?

Yes, all beds come with two little pillows, one of which is embroidered.

Which size should I buy?

The small size is suitable for small dogs, for example Maltese, Papillon, Chihuahua, Dachshund, Jack Russel, Pug, Cavalier and smaller toy Cavoodles. The small size is - Width: 60cm Depth: 55cm Height: 20cm Opening Height: 15cm. Please note that the size is approximate as this is a soft product

The medium size is suitable for medium dogs, for example Beagle, Whippet, Bulldog, Terrier, and Cavoodles. The medium size is - Width: 80cm Depth: 65cm Height: 27cm Opening Height: 20cm. Please note that the size is approximate as this is a soft product.

The large size is suitable for medium to large dogs, for example Retriever, Labrador and Groodles.  The large size is - Width: 96cm Depth: 80cm Height: 27cm Opening Height: 20cm. Please note that the size is approximate as this is a soft product.

What if I want the embroidery to be a different colour?

If you would like the embroidery to be a different colour please email us and we will do our very best to accommodate your request.

Can I order a plain bed with no embroidery?

Yes. Our brand is built around the beds being beautifully personalised but if you would like a plain one please email us.

Why do you not offer returns if I change my mind?

All of the beds are individually embroidered with the name of your pet, and this means the beds cannot be returned if you change your mind. Please see our full returns policy for more details. 

What happens if my dog chews their bed?

We have taken measures to try to prevent the beds being easily chewed, such as invisible zippers, but it is important to remember that when it comes to dogs, northing is indestructible! Try to ensure that your dog always has access to approved chew toys so they don’t feel the need to chew on their beautiful new bed.

Are the beds washable?

All of the bed’s covers are removable and cold machine washable. Please refer to the care label on the bed prior to washing.

Are the beds flea proof?

Our beds are not treated with any chemicals or anything to protect from fleas. We have made all of the covers washable so that they can regularly be washed to prevent fleas from breeding.

Can I place the bed next to my fireplace?

No, please keep away from fire. 

Does the dog come with the bed?

No, she does not, but you can be happy in knowing she has tried and tested all of the different beds and sealed them with her paw of approval.